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Is your organization using these six best practices to meet the needs of your referral partners, providers, and patients?

Your referral partners increasingly expect robust communications to make patient transfers as seamless as possible, for both the patient and providers.

When polling a group of physicians and healthcare providers on what they think about the post-acute industry, every single person used the same phrase:

black hole.

Simply put, once patients leave their care, they have no idea what happens to them.

How can your organization not be viewed as the “black hole”?

The #1 frustration among referring partners was back-and-forth phone calls for medicine coordination

Significant survey findings of referral partner’s frustrations:

  • 40%: Phone calls and phone tag. Back and forth phone calls cause dissatisfaction among patients and providers.
  • 22%: Inability for referring providers to see how their patients are progressing.
  • 16%: Inability to perform initial service in a timeline acceptable to the referral source.
  • 10%: Lack of knowledge about which payers are accepted by post-acute provider networks.

Get the insights from the survey report: “The Great Divide: Research Reveals Continued Interoperability Gaps in Post-Acute Care Interoperability: Creating Competitive Advantage for Skilled Nursing Providers”

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Sarah Kivett, BSN, RN, OCN, CHPN
Director of Palliative Care
Hospice & Palliative Care of Iredell County

It’s all about knowing your referral sources. Get to know exactly what their pain points are and help them realize that this process not only helps us, it helps them as well.

Get solutions that are making a difference with referral partners

Six Best Practices that can Help You Meet the Needs of  Your Referral Partners, Providers, and Patients

Being able to quickly exchange up-to-date patient data across the healthcare continuum will increase efficiency, decrease costs, and improve outcomes.

Is your organization using these six key best practices?

1. You need to have unlimited exchange of patient data such as:

  • Easy access to holistic patient data from all care settings to help drive efficient care coordination.
  • Permission-based access to put patient records at providers’ fingertips in real time.
  • Data that moves securely among networks, platforms, and geographies.

2. You need smooth admissions with no missing patient records or document entry delays.

  • You need access to a patient’s complete medical history, including clinical information, documents, and medications.
  • Complete health data for accurate diagnoses at admission that allows staff to begin administering care right away.
  • Patient data including discrete labs, medications, vitals, allergies, medical history, and demographic information.

3. You need streamlined transitions of care.

  • Document integration to allow you to coordinate with all care settings and providers, allowing you to find any part of a patient’s care history.
  • Automated document queries to help hospitals and providers reduce the time needed for staff to call or fax for information.
  • Ability to rapidly import documents to reconcile medications, allergies, and diagnoses to help improve care planning and coordination.

4. You need to operate efficiently and minimize errors.

  • Search functions that will allow you to quickly search for patient data on medical history, medications, or past conditions.
  • The ability to reconcile electronic orders to give providers accurate data to reduce transcription and medication errors during admission.

5. You need to reduce paper documents and manual data entry to:

  • Bring all the necessary patient information into your EHR to reduce lost, damaged, or missing documents.

6. You need to enhance partnerships with referral sources to be able to:

  • Share documents and data electronically with external partners to give them the information they need without disrupting workflows.
  • Share your organization’s health data with acute care providers to help them monitor a patient’s progress after discharge.
  • Use interoperability to reduce data entry errors that lead to improved patient care, reduced readmissions, and strengthened partnerships with your referral sources.

More insights on how to differentiate your organization: Elevate your home health, hospice and palliative care organization with true interoperability

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Connect with a Trusted Technology Solution Partner

Closing the patient communication gap to pass along information to your referral partners is also about your technology solution partner and how they can drive innovation in key areas within the day-to-day operations of home health, hospice and palliative care organizations.

How integrations support the entire continuum of care.


Resources You Won’t Want to Miss


Nick Knowlton
VP of Strategic Initiatives
Brightree and ResMed

Across the board, we see from referral sources and other care providers alike that they really feel as if they’re part of the care team now instead of the end of the line where a patient goes when they get out of the hospital. So, I think it is directly applicable to a lot of the quality ratings.

MatrixCare provides software solutions in out-of-hospital care settings. As the multiyear winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EMR, MatrixCare is trusted by thousands of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serve. As an industry leader in interoperability, MatrixCare helps providers connect and collaborate across the care continuum to optimize outcomes and successfully manage risk in out-of-hospital care delivery. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com follow @MatrixCare on Twitter.