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Actions to Differentiate Your Organization from Competition
Compiled by the Remington Report Research Team
The Remington Report interviews Nick Knowlton to discuss how to manage referrals, grow referrals, exchange communications with referrals, and gain a competitive advantage. Knowlton is Vice President for Strategic Initiatives at ResMed and the Board Chairman for CommonWell Health Alliance.
Managing & Identifying Referrals
Remington Report: Referrals are the bloodline of every organization. How can home health, hospice, palliative care, and private duty organizations establish and promote greater consistency to manage referrals and where referrals are coming from?
Knowlton: We believe that good data drives good decision making. In 2019 we partnered with Porter Research to ask referral sources what they think of post-acute care providers and interoperability. We followed up with a successor to that survey in 2020.
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