Closing the Patient Communication Gap With Your Referral Partners

Is your organization using these six best practices to meet the needs of your referral partners, providers, and patients?

Your referral partners increasingly expect robust communications to make patient transfers as seamless as possible, for both the patient and providers.

When polling a group of physicians and healthcare providers on what they think about the post-acute industry, every single person used the same phrase:

black hole.

Simply put, once patients leave their care, they have no idea what happens to them.

How can your organization not be viewed as the “black hole”?

The #1 frustration among referring partners was back-and-forth phone calls for medicine coordination

Significant survey findings of referral partner’s frustrations:

• 40%: Phone calls and phone tag. Back and forth phone calls cause dissatisfaction among patients and providers.
• 22%: Inability for referring providers to see how their patients are progressing.
• 16%: Inability to perform initial service in a timeline acceptable to the referral source.
• 10%: Lack of knowledge about which payers are accepted by post-acute provider networks.

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