The OIG and the Healthcare Compliance Association (HCCA) held a roundtable to discuss a broad range of ideas regarding how healthcare organizations can measure their compliance program effectiveness.
These ideas are contained in a document, “Measuring Compliance Program Effectiveness – A Resource Guide,” which addresses both what and how to measure compliance with the standard seven elements of a compliance program:
- Standards, Policies, and Procedures
- Compliance Program Administration
- Screening and Evaluation of Employees, Physicians, Vendors and other Agents
- Communication, Education, and Training on Compliance Issues
- Monitoring, Auditing, and Internal Reporting Systems
- Discipline for Non‐Compliance
- Investigations and Remedial Measures
For example, the guide suggests that organizations can measure third party and non‐employed clinician contracts to ensure they have an obligation to cooperate in investigations. This can be measured by (1) contract review, and (2) inventory of agreements with third parties and non‐employed clinicians to make sure they understand their obligation to cooperate with investigations.
The OIG intends for organizations to select from among the roughly 50-pages of ideas that are most suitable to the organization; the OIG states that it “is impractical and not recommended” to use all or even a large number of these measures in any given year. Moreover, the OIG discourages use of the resource guide as a standard or a certification, since “one size truly does not fit all.”
Lisa Remington is president and publisher of the Remington Report magazine and President of Remington’s Home Care Leadership Think Tank. She has worked with more than 10,000 organizations in both a consultancy role and an educator. Lisa monitors the complex key trends and forces of change to develop a correct strategic approach to de-risk decision-making and create sustainable futures across the healthcare continuum.