5 Key Areas That Home-Based Care Organizations Could Assist in Discharge Planning

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a national, standardized, publicly reported survey of patient’s perspectives of hospital care.

Three broad goals have shaped HCAHPS:

  1. The survey is designed to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers.
  2. Public reporting of the survey results creates new incentives for hospitals to improve the quality of care.
  3. Public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for public investment.

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