web analytics

Complaints About Referrals Must Be Based on Facts

The owner of a supplier of home medical equipment (HME) complained that her company did not receive referrals from TidalHealth Nanticoke Hospital [United States ex rel. O’Bier v. TidalHealth Nanticoke, Inc., No. 1:19-cv-687-SB (D. Del. May 11, 2021)]. The Court dismissed the owner’s lawsuit because she could not prove her claims. This case illustrates why providers who complain about practices of referral sources must have facts to support their claims.


The owner of the HME company filed a whistleblower lawsuit against the Hospital, a doctor and a nurse at the Hospital, and two competing companies. She claimed that referrals were made to other companies because the Hospital received kickbacks from them in violation of the federal Anti-Kickback Statute (AKS) and the Stark laws. The owner also claimed that the Hospital’s refusal to refer patients to her violated patients’ right to freedom of choice. Statutes governing the Medicare Program say that individuals entitled to Medicare benefits may obtain health services from any Medicare provider if the provider undertakes to render services. In addition, the owner claimed that the Hospital rendered services that were not medically necessary. She said that the Hospital sometimes referred patients who already had received equipment from her to her rivals, so patients did not need equipment from these competitors. Finally, the owner claimed that the above violated the federal False Claim Act (FCA).

First, the Court said that the owner did not plausibly allege that defendants violated the AKS or the Stark law. Her argument regarding violations was based on the theory that because the Hospital referred patients almost exclusively to competitors, it must be getting illegal kickbacks from them. “Not so,” said the Court. There are countless other reasons why the Hospital might not want to refer patients to her.

The Court then said that the owner’s premise was all wrong because the Hospital does, in fact, refer patients to her company. Of the thirteen referrals described in her complaint, five of them were referred to her by the Hospital. Only six patients were sent to her competitors.

With regard to patients’ right to freedom of choice, the Court said: “TidalHealth did not violate it. The hospital did not forbid anyone to deal with O’Bier; it just (sometimes) refused to help. The patients were still free to buy from her. They simply needed to find another hospital.”

Finally, the Court said that the owner did not plausibly allege that anyone billed Medicare for unnecessary services. She claimed that her rivals twice sent breathing devices to patients who had already received them from her. In one example, however, the patient refused to accept the rival’s equipment and the owner could not show that the Hospital billed for it anyway. In the other examples, patients took competitors’ equipment and returned the equipment they had to the company. Therefore, said the Court, the other companies’ products were medically necessary.

Based on the above, the Court dismissed the case.

Although it is certainly difficult to understand the Court’s reasoning with regard to freedom of choice, the fact remains that the owner of the HME company could not prove her case. The lesson for providers is that they must have facts to support allegations related to referrals.

Copyright © 2021 Elizabeth E. Hogue, Esq. All rights reserved. No portion of this material may be reproduced in any form without permission.

Other Articles You Might Enjoy

Message From Lisa Remington

By |2024 Issue 1 Jan-Feb, Current Issue, FutureFocus, Home Health, Remington Report|

January/February 2024 Issue
FREE CONTENT In the January/February issue of The Remington Report, we answer two critical questions. What are the most critical areas of change in 2024? How can your organization better anticipate the future, identify opportunities, and confidently grow? Our four environmental scans will get you ready for 2024.

Payments Shifting Care at Home Volume

By |2024 Issue 1 Jan-Feb, Current Issue, FutureFocus, Home Health, Hospice & Palliative Care, Payers, Remington Report|

January/February 2024 Issue
SUBSCRIBER CONTENT ENVIRONMENTAL SCAN: Payments are shifting the site of care, accelerating the growth of care at home. The movement of ortho and cardiac payments from impatient to outpatient is related to increased volumes of care in the home. We provide forecasts and the impact to home care organizations.

Team-Based Care – A 2024 Strategy

By |2024 Issue 1 Jan-Feb, ACOs & Health Systems, Current Issue, FutureFocus, Home Health, Remington Report|

January/February 2024 Issue
SUBSCRIBER CONTENT ENVIRONMENTAL SCAN: Team-based and multidisciplinary teams underpin the success of value-based care models and hospitals-at-home. Cross-collaborative teams in specialty clinical programs are making their way between hospitals and home care organizations. This is the next level of clinical integration and for stakeholders to better understand home care’s value.

Go to Top